Multi-Agent Orchestration for Complex Business Operations

A router/classifier agent receives incoming requests from employees or systems. It classifies the type of process needed (expense report, purchase request, refund, lead conversion) and determines complexity (simple vs multi-step). Based on classification, it routes to the appropriate specialized agent with a structured brief including context, priority, and required outputs.

Dedicated expense agent receives receipt images/text. It: extracts line items, category, and currency using OCR + LLM, checks against company expense policy (per-diem limits, approved categories, receipt thresholds), flags violations (excess spending, missing approvals, out-of-policy categories), applies to correct cost center, creates expense report in accounting system, and routes for manager approval. Approved expenses trigger reimbursement via payroll or ACH within the next cycle.

Procurement agent handles purchase requests: validates budget availability against departmental P&L, checks for existing vendor contracts and negotiated rates, generates PO with correct line items, pricing, and delivery terms, routes for approval chain based on PO value, sends PO to vendor, and tracks delivery confirmation. If budget is insufficient, it recommends budget reallocation or escalation.

Refund agent handles customer refund requests: verifies purchase history and eligibility from CRM/billing, calculates refund amount based on refund policy (full, prorated, restocking fee), determines refund method (original payment method, store credit, check), initiates refund in payment processor (Stripe, PayPal), triggers customer notification with refund confirmation and timeline, and updates accounting records. Refunds over $500 require human approval checkpoint.

A coordination agent monitors all specialized agents for conflicts (e.g., same budget being used for expense and procurement), ensures data consistency across systems (ERP, CRM, HRIS), generates daily operational summary of all processed items with metrics (volume, value, error rate, approval bottlenecks), and escalates stalled items to human operators with full context and suggested resolution.